Delivery
We aim to offer the best shipping rates in New Zealand on everything we sell. It’s always our priority that your plants arrives at their destination in great condition.
All plants will be wrapped carefully.
Delivery Time
We currently dispatch orders on Monday, Tuesday and Wednesday each week ONLY to avoid delay at the courier over weekend. If your order is placed after COB Wed, it will be dispatched the following Monday.
Our parcels are handled by NZPost. North Island are overnight, South Island are 2 -3 days
However, if you need an urgent delivery, please contact us directly via sales@urbanroots.co.nz we will try our best to help you.
Delivery Addresses
We accept both business, residential addresses for delivery and PO Boxes
Returns and Refunds
Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind.
In the very rare instance that your plant is damaged in transit please send us photographic evidence of the damage so that we can raise a claim with our courier company. We can then replace or refund your purchase.
Craig Simpson (verified owner) –
Such a excellent idea for both plants and seeds
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